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Supported
Windows XP
XP Tablet
Windows 2000/NT
Windows ME
Windows 95/98
PDAs
Windows CE
Pocket PC
Palm OS
Macintosh v.7 - v.10
Linux/Unix

Also Supported
AOL v.4 - v.9 Users
WebTV Users

Serving Internet
since 1994!

 

 

 

 

 
  BAMnet Dialup FAQ (frequently asked questions)

 
Q. Which services does BAMnet offer?
A. Local dialup Internet access (30,000+ plus numbers across the U.S.). 1-800 dialup access in both the U.S. and Canada. International dialup access from locations outside the U.S.  And Wi-Fi access which is a combination of our own locations as well as access to our partner locations.

Q. How much does it cost?
A. Local dialup Internet (lower 48 U.S. States and Canada) is rated at 1 cent per-minute or less. Actual cost depends on which plan you signed up for. 1-800 dialup (lower 48 U.S. States) is rated between 4.5 and 6.5 cents per-minute. Actual cost depends on which plan you signed up for. And, International dialup access from locations outside the U.S. is rated between 9 to 13 cents per-minute. Actual cost depends on which plan you signed up for.

Q. How do I know if a number is local to my area?
A. Check our list of dialup Internet numbers for the towns nearest to your location. Once you locate a few numbers local to your area, call your local phone company and ask if those numbers are considered a local call. If there are no local numbers available, and you live in the U.S., consider using our 1-800-737-7530 dialup number at the rates posted during account signup.

Q. Do you limit the websites I can visit?
A. No. If you would like to restrict access to adult content, we recommend CYBERsitter (www.cybersitter.com).

Q. Do you offer an unlimited plan?
A. No.

Q. What payment methods do you accept?
A. Visa, MasterCard, and American Express. We also have payment by check plans available for individuals starting from as little as $20. Or, for corporations or groups (our group option) starting at $50.

Q. How do I know how much time my account has left?
A. All users can log into their account detail through our website login page. Visit www.bamnet.com and click Registered Users Login (or Account Manager).

Q. What happens when my time left runs out?
A. Simply buy more time. If your account is set for "auto-replenish" then there is nothing you need to do. Upon the minutes remaining reaching zero, the account will be recharged based on your selected plan type. If your account is set for "do not auto-replenish" then upon your minutes remaining reaching zero, you can log into our web interface and buy more minutes.

Any time a credit card is charged, an email confirmation is sent so please be sure to keep your email address current. Log into our Account Manager to update your contact information.

Q. Are there any commitments or obligations?
A. No. All plans are set for a prepaid quantity of minutes. There are no monthly access fees or minimum usage requirements associated with your purchase.

Q. Does my account ever expire?
A. No. All remaining minutes do not have an expiration date.

Q. Can I use the same username from multiple computers?
A. Yes. However, the same username can not be simultaneously connected at the same time from multiple computers. If you have a need for multiple usernames, please consider our "group" option where you can create an unlimited number of usernames/passwords that share in the same pool of prepaid minutes. You become the administrator of your own group!

If your company/group is a larger account ($1,000 or up), we can write custom processes to handle your needs. For example, a single username/password used by hundreds or even thousands of devices requiring access to the Internet, we can engineer account management based on the originating telephone numbers. Blocking call-from numbers, browse usage reports, or other security related account management.

Q. Help, do you provide free technical support?
A. Yes, call us at 1-877-322-6638. Our technical support staff work in-house at BAMnet Corporation from 9:00am EST through 9:00pm EST. In after hours, call and leave a message, we have staff onsite that will get to your call.

Q. Help, I just signed up but I'm unable to log on to a modem.
A. Check to see if you have "@bamnet" at the end of your username. For example username@bamnet and notice there are no ".com" or ".net" extensions after @bamnet.

Next, check for capitalization. BAMnet's usernames/passwords are case sensitive. If you signed up using all lowercase characters, please be sure that your username capitalization matches; therefore, should also be lowercase.

Q. Help, I just signed up but I'm unable to log in to the web admin.
A. C
heck for capitalization. BAMnet's usernames/passwords are case sensitive. If you signed up using all lowercase characters, please be sure that your username capitalization matches; therefore, should also be lowercase. When logging into the website admin interface, @bamnet is not required.

Q. My POP3 E-mail service isn't working, what can I do?
A. Contact your POP3 e-mail provider and ask about connecting to their e-mail server while traveling. Most larger POP3 providers have an alternative method for accessing their servers such as User Authentication which is a method where sending email requires a username/password. In addition, BAMnet's local and International numbers are blocking port 25. Most of the larger POP3 type email providers specifically have an alternate SMTP server for use from outside their own network -- using a generic port number other then port 25.

See our Customer Support page for more details.

Q. My 56k modem only connects at 24,000 BPS - why?
A. BAMnet's network supports up to 56k speeds; however, there are locations where for various reasons the distance between you and our modem doesn't allow for a 56k connection. Try another one of our dialup numbers to see if you get a higher speed.

Q. Every time I start Internet Explorer, it tries to dial my old (or home) ISP, what can I do to make it stop?
A. Locate the Internet Options configuration area and switch the Connections option to "Never dial a connection."

Internet Options can usually be found by clicking on the Tools pulldown menu, then select Internet Options. Once the Internet Options window opens, select the Connections tab across the top portion of the window. Within the Dial-up Settings area, click "Never dial a connection."

 

 

 

If at anytime you experience difficulty or have additional questions, please call us at 1-877-322-6638 (609-631-8356) or e-mail us at techsupport@bamnet.com.

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