Q. Which services
does BAMnet offer?
A. Local dialup Internet access (30,000+ plus numbers across the U.S.). 1-800 dialup access
in both the U.S. and Canada. International dialup access from locations
outside the U.S. And Wi-Fi access which is a combination of our own locations as well as access to our partner locations.
Q. How much does
it cost?
A. Local dialup Internet (lower 48 U.S. States and Canada) is rated at 1 cent per-minute or
less. Actual cost depends on which plan you signed up for. 1-800 dialup
(lower 48 U.S. States) is rated between 4.5 and 6.5 cents per-minute.
Actual cost depends on which plan you signed up for. And, International
dialup access from locations outside the U.S. is rated between 9 to 13
cents per-minute. Actual cost depends on which plan you signed up for.
Q. How do I know
if a number is local to my area?
A. Check our list of dialup Internet
numbers for the towns nearest to your location. Once you
locate a few numbers local to your area, call your local phone company
and ask if those numbers are considered a local call. If there are no
local numbers available, and you live in the U.S., consider using our
1-800-737-7530 dialup number at the rates posted during account signup.
Q. Do you limit
the websites I can visit?
A. No. If you would like to restrict access to adult content, we recommend
CYBERsitter (www.cybersitter.com).
Q. Do you offer
an unlimited plan?
A. No.
Q. What payment
methods do you accept?
A. Visa, MasterCard, and American Express. We also have payment by check plans available
for individuals starting from as little as $20. Or, for corporations or
groups (our group option) starting at $50.
Q. How do I know
how much time my account has left?
A. All users can log into their account detail through our website login
page. Visit www.bamnet.com and click Registered Users Login (or Account
Manager).
Q. What happens
when my time left runs out?
A. Simply buy more time. If your account is set for "auto-replenish"
then there is nothing you need to do. Upon the minutes remaining reaching
zero, the account will be recharged based on your selected plan type.
If your account is set for "do not auto-replenish" then upon
your minutes remaining reaching zero, you can log into our web interface
and buy more minutes.
Any time a credit
card is charged, an email confirmation is sent so please be sure to keep
your email address current. Log into our Account Manager to update your contact information.
Q. Are there any
commitments or obligations?
A. No. All plans are set for a prepaid quantity of minutes. There are
no monthly access fees or minimum usage requirements associated with your
purchase.
Q. Does my account
ever expire?
A. No. All remaining minutes do not have an expiration date.
Q. Can I use the
same username from multiple computers?
A. Yes. However, the same username can not be simultaneously connected
at the same time from multiple computers. If you have a need for multiple
usernames, please consider our "group" option where you can
create an unlimited number of usernames/passwords that share in the same
pool of prepaid minutes. You become the administrator of your own group!
If your company/group
is a larger account ($1,000 or up), we can write custom processes to handle
your needs. For example, a single username/password used by hundreds or
even thousands of devices requiring access to the Internet, we can engineer
account management based on the originating telephone numbers. Blocking
call-from numbers, browse usage reports, or other security related account
management.
Q. Help, do you
provide free technical support?
A. Yes, call us at 1-877-322-6638. Our technical support staff work in-house
at BAMnet Corporation from 9:00am EST through 9:00pm EST. In after hours,
call and leave a message, we have staff onsite that will get to your call.
Q. Help, I just
signed up but I'm unable to log on to a modem.
A. Check to see if you have "@bamnet" at the end of your username.
For example username@bamnet and notice there are no ".com" or
".net" extensions after @bamnet.
Next, check for capitalization.
BAMnet's usernames/passwords are case sensitive. If you signed up using
all lowercase characters, please be sure that your username capitalization
matches; therefore, should also be lowercase.
Q. Help, I just
signed up but I'm unable to log in to the web admin.
A. Check for
capitalization. BAMnet's usernames/passwords are case sensitive. If you
signed up using all lowercase characters, please be sure that your username
capitalization matches; therefore, should also be lowercase. When logging
into the website admin interface, @bamnet is not required.
Q. My POP3 E-mail
service isn't working, what can I do?
A. Contact your POP3 e-mail provider and ask about connecting to their
e-mail server while traveling. Most larger POP3 providers have an alternative
method for accessing their servers such as User Authentication which is
a method where sending email requires a username/password. In addition, BAMnet's local and International numbers are blocking port 25. Most of the larger POP3 type email providers specifically have an alternate SMTP server for use from outside their own network -- using a generic port number other then port 25.
See our Customer Support page for more details.
Q. My 56k modem
only connects at 24,000 BPS - why?
A. BAMnet's network supports up to 56k speeds; however, there are locations
where for various reasons the distance between you and our modem doesn't
allow for a 56k connection. Try another one of our dialup numbers to see
if you get a higher speed.
Q. Every time
I start Internet Explorer, it tries to dial my old (or home) ISP, what can I do
to make it stop?
A. Locate the Internet Options configuration area and switch the Connections option to "Never dial a connection."
Internet Options
can usually be found by clicking on the Tools pulldown menu, then select Internet Options. Once the Internet Options window opens, select
the Connections tab across the top portion of the window. Within
the Dial-up Settings area, click "Never dial a connection."
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